Privacy Policy

Last updated: November 28, 2025

Our Commitment to Data Protection

At Luminary Fold, we understand that privacy is fundamental to the trust you place in us. This Privacy Policy explains how we collect, use, protect, and share information about you when you interact with our website and services.

We are committed to transparency in our data practices and ensuring that you maintain control over your personal information. This policy applies to all visitors and clients of Luminary Fold.

Contact Information

Luminary Fold

42 Martin Place, Level 8

Sydney, NSW 2000

Australia

Phone: +61 2 8374 5291

Email: [email protected]

Information We Collect

Information You Provide Directly

When you interact with our services, we may collect personal information that you choose to provide, including:

Contact details such as your name, email address, phone number, and company name when you submit inquiries through our contact forms or communicate with us directly. Professional information relevant to understanding your marketing needs and objectives. Any other information you choose to share when discussing potential projects or ongoing engagements.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

Device and browser information including IP address, browser type, operating system, and device identifiers. Usage data such as pages visited, time spent on pages, links clicked, and referring websites. Location data based on your IP address to understand geographic patterns in our traffic. Cookie data as described in our Cookie Policy, subject to your consent preferences.

Analytics and Performance Data

We use analytics services to understand how visitors interact with our website. This helps us improve user experience and optimize our content. Analytics data is collected in accordance with your cookie preferences and is typically anonymized or pseudonymized.

How We Use Your Information

Providing and Improving Our Services

We use your information to respond to your inquiries, deliver the services you request, and improve our offerings based on usage patterns and feedback.

Communication

We may use your contact information to send you responses to your inquiries, updates about services you've engaged, and occasionally information about relevant marketing insights or service offerings that may interest you. You can opt out of marketing communications at any time.

Website Optimization

We analyze usage data to understand how visitors navigate our website, which content is most valuable, and where we can improve the user experience.

Legal Compliance

We may process your information to comply with legal obligations, respond to lawful requests from authorities, protect our rights and interests, or prevent fraud and security threats.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact information from inquiries is typically retained for three years unless you request earlier deletion.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted service providers who assist us in operating our website, conducting our business, or servicing you. These providers have access to personal information only as needed to perform their functions and are contractually obligated to maintain confidentiality.

Analytics Partners

We use third-party analytics services to help understand website usage. These services collect information through cookies and similar technologies, subject to your consent preferences.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of Luminary Fold, our clients, or others.

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Security Measures

We use industry-standard encryption for data transmission, secure servers with access controls, regular security assessments and updates, and employee training on data protection best practices.

Access Controls

Access to personal information is restricted to employees and contractors who need it to perform their job functions, and all such individuals are bound by confidentiality obligations.

Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities as required by applicable law, and take immediate steps to remediate the situation.

Your Rights and Choices

You have several rights regarding your personal information:

Right to Access

You can request access to the personal information we hold about you and receive a copy of this data in a portable format.

Right to Rectification

If you believe any information we hold about you is inaccurate or incomplete, you can request that we correct or update it.

Right to Erasure

You can request that we delete your personal information, subject to certain legal exceptions such as our need to retain records for compliance purposes.

Right to Data Portability

You can request to receive your personal information in a structured, commonly used, and machine-readable format for transfer to another service provider.

Right to Object

You can object to certain types of processing of your personal information, including processing for direct marketing purposes.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the contact information provided. We will respond to your request within a reasonable timeframe as required by applicable law.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features. Disable cookies through your browser settings (see our Cookie Policy for more details). Contact us directly to request the deletion of any previously shared personal data.

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly in accordance with applicable data protection regulations.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than Australia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Questions or Concerns?

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your data rights, please contact us.